Wahoo is changing the way the world works out - and having a blast doing it! We’re looking for smart, exceptional people who can execute in a fast-paced environment to join the Wahooligan team. Think you're a good fit? Send your resume and a cover letter letting us know why you're excited about Wahoo. There’s never been a time as good as now to join our growing team.

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Company Description

With offices in Atlanta, Brisbane, London and Tokyo, Wahoo has created a full ecosystem of sensors and devices for runners, cyclists, and general fitness enthusiasts. Wahoo’s award-winning line of products include the KICKR family of smart trainers and accessories, the ELEMNT family of bike computers and the TICKR family of heart rate monitors. Founded in 2010, our products are sold globally and we have won multiple innovation awards, including ones from the Consumer Electronics Show and Eurobike. We need creative, passionate, self-starters who thrive in a casual, free-flowing environment to help fuel our growth.

Wahoo People

Wahooligans are on a constant search for an edge and look to technology to help them find it. While they compete to win, every Wahooligan knows it’s never about the finish line. It’s about the workout waiting on just the other side. A workout that needs a goal. A goal that needs a plan. And a plan that needs to be tracked, analyzed and shared using tools created by people who get what makes them “Wahoo!”

Wahoo team members are good at what we do because we’re passionate about it. We’re looking for folks who have a variety of outside interests and who are as passionate about what they do for work and for fun. You don’t have to be an Olympic athlete or rocket scientist to work at Wahoo, but you should do what you love and love what you do.

Wahoo Team members are self-starting, self-motivated, initiative-taking, and make-it-happen kind of people. We’re a small company, so we need people who can figure things out on their own, know when to ask for help, and can drive things forward quickly and efficiently. An ownership mindset is a must - don’t expect for someone to do your job for you. We think that excuses kinda suck - so don’t try to blame our dog, Birdie, when your homework isn’t done.

We’re nice people. And a lot of what we do is based on building great relationships. The relationships with our customers, with our App partners, with our manufacturers, and- most importantly- with each other are critically important to our business. We want to work with folks who have a friendly, positive attitude and a fantastic ability to play well with others. We want people who build friendships, not networks.

At Wahoo, our culture is an important part of who we are and what we do. If you think this description fits you, we would love to meet you. Please throw your name in the ring and we will do our best to get back to you soon!

Customer Service Coordinator - Atlanta

Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position has openings based in Atlanta, GA.

    Technical Responsibilities

  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use a variety of systems to respond to customer requests and resolve issues
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
  • Test returns to collect and analyze customer feedback/issues.
  • Create database of product issues for ongoing analysis and partner with developers to resolve issues
  • Contributes to team effort by accomplishing measurable results

    Service Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, [Zendesk], to log and manage customer service interactions
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage in-house spare / refurbished parts inventory
  • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

    Requirements

  • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
  • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Excellent time management and follow-up skills
  • Foreign language a plus
  • Enjoys cycling (or running) is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Ideal candidate is self-motivated and additionally works well in a team environment

Customer Service Coordinator - JP

Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position is based in Japan.

    Technical Responsibilities

  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use a variety of systems to respond to customer requests and resolve issues
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
  • Test returns to collect and analyze customer feedback/issues.
  • Create database of product issues for ongoing analysis and partner with developers to resolve issues
  • Contributes to team effort by accomplishing measurable results

    Service Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, [Zendesk], to log and manage customer service interactions
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage in-house spare / refurbished parts inventory
  • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

    Requirements

  • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
  • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Excellent time management and follow-up skills
  • Foreign language a plus
  • Enjoys cycling (or running) is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Ideal candidate is self-motivated and additionally works well in a team environment

Head of Quality

The Head of Quality assures quality products and processes by establishing and enforcing quality standards. Processes will include development and implementation of organizational quality processes in design, implementation, governance and corrective action protocols. This position is based in our Atlanta Corporate offices.

The successful individual will need to partner with several cross functional teams (Product Development, Brand, Logistics, IT, Sales & Operations, etc.) to assist, influence and recommend solutions that identify root cause analysis and drive sustainable quality of product.

    DUTIES & RESPONSIBILITIES

  • Establishes quality and reliability standards by studying product and consumer requirements with other members of management and with production operators, technicians, and engineers.
  • Establishes raw material standards by studying manufacturing and engineering requirements; conferring and negotiating with suppliers; devising testing methods and procedures.
  • Establishes in-process product inspection standards by studying manufacturing methods; devising testing methods and procedures.
  • Establishes standards for the disposition of finished product by devising evaluation tests, methods, and procedures.
  • Establishes rework standards by devising inspection and physical testing methods and procedures.
  • Establishes product quality documentation system by writing and updating quality assurance procedures.
  • Maintains product quality by enforcing quality assurance policies and procedures and government requirements; collaborating with other members of management to develop new product and engineering designs and manufacturing and training methods.
  • Prepares product and process quality reports by collecting, analyzing, and summarizing information and trends.
  • Completes quality assurance operational requirements by scheduling and assigning team members; following up on work results.
  • Maintains quality assurance staff job results by coaching, counseling, and disciplining team members as well as supplier staff.

    BASIC QUALIFICATIONS

  • Bachelors’ degree (or equivalent work experience)
  • 5+ years of relevant work experience in global purchasing, supplier compliance/quality, packaging design/engineering, and contract management leadership.
  • Experienced in managing, developing and executing global sourcing and procurement strategies, including supplier certification and partnering in a global manufacturing and distribution environment.
  • Previous experience building and/or leading Sourcing and Supplier Compliance/Quality/Packaging teams globally.
  • In depth knowledge of supplier qualification processes and supplier performance metrics.
  • Good understanding of statistical methods, quality tools and methodologies

Marketing and Dealer Support Coordinator ‐ Japan

This position will be Wahoo Japan’s Marketing and Dealer Support Coordinator in Japan. As Wahoo Japan’s M&D Manager, your key priorities will be supporting our Japan network of dealers with product and sales support and training and education (both of product and brand). In addition, you will develop and execute grassroots marketing initiatives and build key partnerships with our social media outlets, ambassadors (pro cycling, athletes, influencers, Youtube and FB). Working with 3rd pty PR and social media firms will also be a requirement.

This role covers several business areas and as a guideline, we recommend time to be dedicated to each area of responsibility as follows:

Product and Sales Support (50%)

This position will work closely with Wahoo Japan’s 3rd party distributor and Country Manager to support the existing network of Japan dealers to accelerate sales growth and Wahoo brand awareness.

    Responsibilities and Duties

  • Product launch and execution planning with our distributor and key sales channels. This includes working to supply key marketing assets, proper text/specs descriptions, timing and setup guidance etc.
  • Online Channel support ‐ support translation and contextual accuracy needs for Wahoofitness.co.jp website, and product pages for Amazon Japan, Wiggle Japan and any other online site authorized to sell Wahoo product in Japan.
  • Physical Store Channel Support ‐ Manage Wahoo Point of Sale execution and upkeep for trainers, computers and accessories
  • Dealer Training & Sales Support‐ actively train Wahoo’s Japanese dealer network on all Wahoo products. Special efforts should be made to support our most valuable and influential dealers. This will require in‐store training sessions.

Marketing (50%)

    Responsibilities and Duties

  • Be a Wahoo brand ambassador through dealer event management and general brand advocate throughout the wider Japan cycling and triathlon community
  • Grassroots Activation ‐ Tour of Wahooligan featuring Wahoo Bike computer rides, and KICKR Tour events, organized with bike shops and software partners, such as ZWIFT.
  • Seek out, prioritize and develop new relationships with new amateur and professional teams & athletes in the cycling and triathlon space to raise the profile of Wahoo’s product portfolio.
  • In conjunction with our Japanese distributor and Wahoo’s Japan Country Manager, this role will organize and support expo/trade show/race initiatives in Japan
  • Assist the Japan Country Manager with management and execution of key influencer and media relationships

    Qualifications

  • Education level ‐ college graduate
  • Experience ‐ cycling, marketing, fitness, sports related fields
  • Specific skills ‐ Native Japanese and conversational English. Computer skills (MS Office, Google Suite)
  • Personal characteristics ‐ extremely strong personal skills, excellent with customers, organized, self starter, strong entrepreneurial spirit
  • Familiar with the road cycling scene in Japan and feels extremely comfortable in the bike shop setting
  • Certifications ‐ TOEIC, +650
  • License ‐ some driving required
  • Physical abilities ‐ can lift 25 kg comfortably, active road cyclist

Marketing Coordinator

This position will be Wahoo’s Marketing Coordinator based in Atlanta. As Wahoo’s Co-ordinator, your key priorities are to work closely with the marketing team, reporting to the VP of Marketing. From day one, this individual will contribute to existing marketing programs, while assisting with the development of new initiatives aligned with company goals. The ideal candidate will have prior experience with a wide range of marketing functions, including communications, advertising, branding, digital marketing, and social media. The marketing coordinator must be an organized multitasker able to handle many diverse projects at once and meet tight deadlines.

    Marketing Coordinator Job Duties

  • Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating Global Marketing calendars.
  • Tracks product line sales and costs by analyzing and entering sales, expense, and new business data.
  • Prepares marketing reports by collecting, analyzing, and summarizing sales data.
  • Keeps promotional materials ready by coordinating requirements with brand agencies; inventorying stock; placing orders; managing allocations.
  • Product launch and execution planning with our distributor and key sales channels. This includes working to supply key marketing assets, proper text/specs descriptions, timing and setup guidance etc.
  • Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information
  • Works with agencies to evaluate market share, pricing, and advertising; maintaining research databases.
  • Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating attendee lists.
  • Monitors budgets by comparing and analyzing actual results with plans and forecasts.

Marketing Coordinator Skills

Direct Marketing, Market Segmentation, Marketing Research, Coordination, Project Management, Reporting Research Results, Understanding the Customer, Process Improvement, Initiative, Planning, Financial Skills

    Qualifications

  • Education level ‐ college graduate
  • Experience ‐ cycling, marketing, fitness, sports related fields
  • Computer skills (MS Office, Google Suite, Photoshop preferred)
  • Personal characteristics ‐ extremely strong personal skills, excellent with customers, organized, self starter, strong entrepreneurial spirit
  • License ‐ some driving required
  • Physical abilities ‐ can lift 25 kg comfortably, active cyclist

Social Media Specialist

The Social Media Specialist plays a key role on Wahoo’s social media and digital team as the leader responsible for seamlessly managing and executing successful social media content and organic campaigns across owned and external social channels. This position is based in our Atlanta corporate offices.

Requirements

  • A creative mindset that’s always churning with actionable ideas that help enhance Wahoo’s social media presence and achieve our brand and business growth goals.
  • A constant finger on the digital pulse and an eye on the social landscape to discover what’s new, what competitors are doing, and what innovations are around the corner.
  • Excellent project management skills, detailed-oriented and highly organized with the ability to manage multiple project deadlines simultaneously and efficiently.
  • Ability to build strong relationships with internal stakeholders, including Email, Website and Merchandising teams, in order to exceed our social media objectives.
  • Assist in the mentoring and development of International team members.

Responsibilities

    Social Campaigns, Content & Influencer Programs

  • Partner with the Digital Marketing Director and Community Manager, to elevate organic social media and digital strategies, and lead execution of annual and seasonal social media programs and campaigns.
  • Oversee day-to-day management of Wahoo’s social channels, partnering with internal creative teams to build out monthly content calendars, defining cadence and overall strategy on Instagram, Twitter, Facebook, YouTube, Strava and others as needed.
  • Consider and pitch different content strategies and topics for a variety of audience segments. For instance, what type of content can introduce Wahoo to consumers who don’t know us, vs. what type of content can keep current customers engaged and drive up our LTV?
  • Share learnings with the Digital Marketing Director and the Community Manager so that wins seen via organic social can be tested out across other channels.
  • Manage our digital influencer campaigns and content contributors to assure there is a steady cadence of high-quality, brand-right content for our social channels.
  • Help to manage our Brand Ambassador social media presence and contributor program.
  • Foresee gaps in content flow and proactively propose ideas for engaging the contributor network and internal resources.
  • Help to oversee social media analysis and metrics with internal and external partners.

    Social Calendar & Content Publishing

  • Lead internal team, partners and contributors to manage the social content calendar with accurate and up-to-date information that aligns with the seasonal marketing calendar and messaging.
  • Oversee scheduling and posting of all content in sync with the calendar and according to channel goals and best practices for high engagement; check to assure it goes out as planned, including weekends, while nimbly adjusting to unknowns and scheduling changes.
  • Work with leadership, agency teams and internal partners to assure content requirements are clear; manage delivery of assets needed to execute content programs, assure they’re delivered on schedule, and oversee approvals in advance of publication.

    Community Engagement

  • Work with Community Manager to ensure there is consistent, high-quality, brand-right engagement across all owned and external social channels.
  • Experience utilizing social listening tools to measure brand sentiment, combined with the ability to come up with sound objectives in order to improve sentiment; need to be able to measure and report back on any growth.
  • Successfully oversee the partnership with our Customer Service team to keep them in-the-know on social campaigns and arm them to address questions or issues that arise.

    Skills & Experience

  • Degree (marketing or communications preferred) and 5+ years of experience in a related field.
  • A passion for social media (content creation and engagement) that manifests in a drive to remain active in multiple social networks and consume the latest, greatest technology, social network or app to help enhance your digital world
  • A strong interest in fitness, wellness and sports
  • Examples of work demonstrating the ability to create fun, high-quality, engaging social media content and campaigns
  • Excellent written and verbal communication skills; strong editing skills with attention to detail
  • Effective leadership and project management skills
  • Creative thinker with an innate visual aesthetic
  • A marketing mindset with the ability to articulate how an idea comes to life and reaches its intended audience
  • Proficient in determining the best metrics to report back on, in order to show the effectiveness and overall growth of our social media platforms and engagement rates
  • Hands-on knowledge of digital media tools, digital photography, basic Photoshop/photo editing skills, knowledge of apps commonly used for creating social content; basic video creation/editing skills are a bonus
  • Experience using a variety of popular social media platforms: Facebook, Twitter, Instagram, Pinterest, YouTube, Tumblr, etc.
  • Proficient with Microsoft Excel, Word, PowerPoint, Outlook and project management tools; adept at learning new tools and technologies
  • Thrives on working in a collaborative, dynamic, fast-paced work environment, but is also a self-starter who can work autonomously without constant direction
  • Strong attention to detail and accuracy
  • Ability to proactively identify issues and areas of opportunity

Firmware Engineer for Fitness Devices

The Firmware Engineer is a hands-on position that develops firmware for Wahoo’s cutting-edge connected-device products. The position is based at Wahoo Fitness’ Atlanta office. Competitive compensation package (including healthcare) provided.

    Responsibilities

  • Support a cross functional team (R&D, Engineering, Software and Marketing) to develop the firmware for cutting-edge consumer electronics hardware designs and bring them to market
  • Support product requirements, definition, design, optimization, validation and release processes
  • Optimize power consumption
  • Self-manage and track development activities
  • Draft diagnostic requirements for design verification and mass production testing

    Requirements

  • BSCE or equivalent experience in software/computer science
  • Proficiency with electronics measuring equipment such as Digital Multimeters and Oscilloscopes a plus
  • Extensive embedded C experience
  • Knowledge of basic electronics theory/concepts
  • Extensive Object Oriented experience eg. one or more of the following languages: Java, C#, Objective C, C++, Python, PHP
  • Experience with closed loop control and feedback systems for AC and BLDC motors (sensored and sensorless) preferred.
  • Familiar with the basics of iOS and/or Android development a plus
  • Experience with Git for source control
  • Team player that works effectively with a cross functional team including Project Management, Sales, and Manufacturing to achieve product goals
  • Entrepreneurial spirit and passion for sports and fitness technology
  • embedded java c++ python php

Software Engineer (Android)

We are looking to expand our team with an Android software engineer.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic senor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Strava, TrainingPeaks and others to help shape the industry.

The position is primarily based at Wahoo Fitness' headquarters in either Atlanta, GA or Brisbane, Australia. Interested applicant's from outside those locations are also encouraged to apply. Competitive compensation package (including healthcare for Atlanta based only) based on experience.

    Responsibilities

  • Work as part of a distributed software development team to develop and maintain the Android/Java codebase, including but not limited to: the Wahoo Fitness Workout Tracker App and Wahoo Utility App.Develop software inline with our existing software architecture and coding guidelines
    • Implement new features and modules inline with our project and release milestones
    • Implement support for new Wahoo sensors as they become available.
  • Liaise with other members of the team through virtual and physical meetings.
  • Liaise with customers over email/online forums to extract technical information, and trace issues.
  • Share development/team organiation work when other members are absent.

    Requirements

  • 3 years commercial software development
  • Degree in Engineering/Computer Science
  • Proven Android development experience (commercial experience or published apps to the Google Play Store)
  • Confidence developing with Android Studio
  • Strong understanding of version control concepts with a particular focus on GIT
  • Strong understanding of scripting languages with a particular focus on bash
  • An understanding of C and C++ programming and integration of these languages with Android using JNI is highly regarded, but not essential
  • Familiarity with iOS app development and firmware development is highly regarded, but not essential
  • Excellent attention to detail with a focus on great UX
  • Experience with Bluetooth Smart (Low Energy) or ANT+ technologies is highly regarded, but not essential
  • Excellent verbal and written communication skills
  • Excellent prioritization and time management skills
  • Passion for sport/fitness and technology

Software Engineer (iOS)

We are looking to expand our team with an iOS software engineer.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic senor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Strava, TrainingPeaks and others to help shape the industry.

The position is primarily based at Wahoo Fitness' headquarters in either Atlanta, GA or Brisbane, Australia. Interested applicant's from outside those locations are also encouraged to apply. Competitive compensation package (including healthcare for Atlanta based only) based on experience.

    Responsibilities

  • Work as part of a distributed software development team to develop and maintain the Objective-C/Swift codebase, including but not limited to: the Wahoo Fitness Workout Tracker App and Wahoo Utility App. Develop software inline with our existing software architecture and coding guidelines
    • Implement new features and modules inline with our project and release milestones
    • Implement support for new Wahoo sensors as they become available.
  • Liaise with other members of the team through virtual and physical meetings.
  • Liaise with customers over email/online forums to extract technical information, and trace issues.
  • Share development/team organiation work when other members are absent.

    Requirements

  • 3 years commercial software development
  • Degree in Engineering/Computer Science
  • Proven iOS development experience (commercial experience or published apps to the Apple App Store)
  • Confidence developing with Xcode
  • Strong understanding of version control concepts with a particular focus on GIT
  • Strong understanding of scripting languages with a particular focus on bash
  • An understanding of C and C++ programming and integration of these languages with Xcode projects is highly regarded, but not essential
  • Familiarity with Android app development and firmware development is highly regarded, but not essential
  • Excellent attention to detail with a focus on great UX
  • Experience with Bluetooth Smart (Low Energy) or ANT+ technologies is highly regarded, but not essential
  • Excellent verbal and written communication skills
  • Excellent prioritization and time management skills
  • Passion for sport/fitness and technology

Test Engineer

The Test Engineer will help shape the future of Wahoo's product. This role would be to develop and execute exploratory and functional tests to help us ensure excellent product quality.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic sensor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Strava, TrainingPeaks and others to help shape the industry.

    Responsibilities

  • Work in a small, dynamic team to develop and test our software, including the Wahoo Fitness app, Wahoo API and ELEMNT Companion app.
  • Collaborate with team members to plan stories and develop acceptance criteria
  • Manually test new features and identify and track bugs
  • Nurture stories through development and testing until they're done
  • Participate in team activities such as planning and retrospectives

    Requirements

  • Bachelor's in Computer Science, Computer Engineering or equivalent
  • 1+ years of total experience in Software Testing
  • Experience working in an Agile/SCRUM environment
  • Passionate about quality and commitment to fostering team success
  • Complete comfort working with Atlassian toolset
  • Bluetooth Smart (Low Energy), ANT+ experience a plus