Work at Wahoo

Business Analyst Operations & Business Intelligence

The Opportunity

We're looking for a Business Analyst to join our Operations & Business Intelligence team. In this role, you will sit at the intersection of Wahoo's operational systems and the data they produce - helping us get more out of what we already have, connecting the different platforms we rely on, and making sure our reporting stays accurate and useful.

This is an ideal opportunity for someone early in their career who is excited to develop across ERP systems, business intelligence, and systems integration - all within a fast-moving global brand.

What You'll Do

Your work will fall across three interconnected areas:

1. Systems Integration & Improvement

• Identify opportunities to improve and optimise Wahoo's existing operational systems, including our ERP ecosystem (NetSuite, Netstock, Zendesk).
• Design and implement integrations between disparate platforms using iPaaS tooling (primarily Celigo), ensuring data flows reliably across systems.
• Map and document current system configurations, integration points, and workflows - then identify where consolidation or automation can reduce friction.
• Partner with operations stakeholders to scope and deliver system enhancement projects that translate business needs into technical solutions.

2. Data & Reporting

• Use SQL to query and manipulate data across our operational systems and data warehouse, supporting both day-to-day requests and longer-term reporting needs.
• Build and maintain Power BI dashboards and data models that give operations leaders clear, reliable visibility into the business.
• Monitor data accuracy across our key reports - spotting issues early and working with the right teams to resolve them.
• Support stakeholders with timely access to the data and insights they need to make decisions, including ad-hoc analysis.
• Use AI tools to help accelerate analysis and improve the quality of outputs.

3. Cross-Functional Support

• Act as a bridge between operational teams and technical functions - translating business needs into practical system or reporting solutions.
• Manage a mix of incoming requests and longer-term projects, balancing day-to-day support with meaningful improvements.
• Contribute to documentation of processes, system configurations, and data definitions so that knowledge is shared and maintained.

What We're Looking For

Must-Haves

• Bachelor's degree (or equivalent) in a related field.
• 2+ years of professional experience in systems / business / process analysis, business intelligence, or a related area.
• Working knowledge of SQL - comfortable querying databases and using data to answer business questions.
• Hands-on experience with Power BI, Tableau, Looker or a comparable visualisation tool
• Hands-on experience with ERP systems - preferably Netsuite
• Strong analytical mindset: you can break down an ambiguous problem, trace it back to its root, and propose a clear solution.
• Clear communicator who can explain technical findings to non-technical stakeholders

Nice-to-Haves

• Experience with an iPaaS tool such as Celigo, Boomi, or Zapier.
• Exposure to a data warehouse environment (Redshift, BigQuery, or similar).
• Familiarity with AI tools in a work or study context - e.g. using Claude or Copilot to assist with analysis or reporting.
• Background or genuine interest in endurance sports or fitness technology.

Who You Are

• Curious and self-directed - you don't wait to be told what to learn next.
• Detail-oriented without losing sight of the bigger picture.
• Comfortable with ambiguity and able to structure your own approach when the path isn't clear.
• A team player who enjoys working across functions and translating between technical and business perspectives.
• Excited by the idea of building systems that help athletes perform better - even if the work happens behind the scenes.

Distribution Operations Analyst - UK/EU (Temporary Cover - Maximum 12 months)

Fixed Term - Temporary Cover - Maximum 12 months.

We are looking for a UK/EU Third-Party Logistics (3PL) Analyst to play a crucial role in Wahoo’s Operations team. This role will focus on optimizing our US distribution network, ensuring efficiency, accuracy, and service excellence in our supply chain.

Working closely with our 3PL warehouse teams, you will drive adherence to service level agreements (SLAs), maintain inventory accuracy, and enhance overall operational effectiveness. Additionally, you will collaborate with Sales and Customer Experience teams to troubleshoot and resolve transportation and fulfillment challenges.

Key Responsibilities

• Provide monthly forecasts and weekly inbound shipment data to 3PL warehouses.
• Monitor and optimize on-time shipping performance and order fulfillment rates at 3PL locations.
• Ensure inventory accuracy, investigating and resolving discrepancies with 3PL partners.
• Oversee quality control, assurance, and order accuracy in collaboration with 3PL teams.
• Track and report weekly shipment volumes (orders/units/revenue) from 3PL warehouses.
• Analyze and manage market delivery freight costs, identifying cost-saving opportunities.
• Lead cost-reduction initiatives within the 3PL warehouse network.
• Conduct weekly 3PL meetings to align on business goals and operational priorities.
• Develop, document, and maintain standardized operating procedures for the team.
• Provide exceptional support to internal stakeholders, including Sales, Sales Operations, and Customer Service/Warranty teams.
• Conduct ad-hoc freight and fulfillment analyses for business insights.
• Ensure accurate data synchronization between Wahoo’s systems and 3PL platforms.
• Validate invoices to ensure accurate billing from 3PL partners.

Qualifications & Experience

• Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field.
• 3+ years of experience in logistics, distribution, or supply chain program management.
• Proven ability to build and manage relationships with stakeholders, contractors, and suppliers.
• Strong analytical skills, with expertise in data analysis and reporting tools.
• Excellent organizational and time-management skills.
• Strong problem-solving and decision-making abilities.
• Exceptional written and verbal communication skills.
• Ability to adapt in a fast-paced, dynamic business environment.

If you are passionate about logistics and operations and want to be part of an innovative, high-performance team, we’d love to hear from you!

E-commerce Marketplace Analyst

At Wahoo, we build training tools that athletes rely on every day. Our presence on global marketplaces like Amazon is a critical part of how we reach those athletes. As an Ecommerce Marketplace Analyst, you will be the primary engine behind our marketplace success, balancing the technical precision of logistics with the creative strategy of digital marketing. This is a versatile, high-impact role. You aren’t just looking at spreadsheets; you are managing the entire lifecycle of our products on Amazon and other marketplaces, ensuring they are in stock, highly visible, compliant, and profitable. You will act as the central hub for our marketplace operations, bringing clarity and structure to our global expansion efforts.

What You’ll Do

• Data Analysis: Align stock levels with marketing promos and budgets, providing the Business Manager with insights to drive incremental revenue opportunities.
• Experience Management: Monitor account health and customer feedback to maintain a high star rating across all marketplaces.
• Growth & Expansion: Research new marketplaces to identify growth opportunities, supporting the launch of new regions.
• Inventory & Logistics: Forecast demand to maintain a 95%+ fill rate. Manage purchase orders and optimize shipping processes to reduce freight costs while ensuring Amazon compliance.
• Marketing & Visibility: Drive sales through SEO optimization and Amazon Advertising (AMS). Manage ad spend to maintain a TACoS % and achieve top keyword rankings for priority products. Run successful marketing and sales campaigns throughout the year.
• Operational Excellence: Resolve chargebacks, shortages, and compliance issues (like suppressed listings) to keep the channel running smoothly. Align with operations on weekly ordering cycle and adjust availability and procurability of stock on hand.
• Support the Accounting Function: reconciling e-commerce payments, refunds, and credit memos across platforms, payment processors, and the general ledger to ensure accurate and timely financial reporting.

What We’re Looking For

• 3+ years of experience managing Amazon Vendor or Seller Central accounts.
• The "Whole Brain" Approach: You are comfortable switching between analytical inventory forecasting and creative marketing campaign management.
• Problem Solver: Proven ability to navigate Amazon’s complex ecosystem, from resolving operational penalties to optimizing "Detail Pages."
• Efficiency Minded: Experience maintaining healthy stock turnover (30–60 days) and managing promotional budgets for major events like Prime Day.
• Strong Communicator: Ability to collaborate with hardware, marketing, operations and supply chain teams to ensure a seamless athlete experience.

Tools & Systems (Plusses)

• Amazon Vendor Central, Amazon Advertising & Brand Registry
• NetSuite or equivalent ERP experience, office
• English, any additional languages

Quality Engineer, Device Experience

Do you have the exploratory mindset to find the failures that only surface 40 miles into a ride with weak GPS and three sensors connected? If this is you, as the embedded Quality Engineer on Wahoo's Device Experience squad, you are the athlete's advocate inside the team responsible for every software touchpoint in the hardware experience. That scope covers the full arc of using a Wahoo device: discovering and onboarding a new product, configuring it before a ride, recording a workout, and ensuring the data lands correctly — on the device, in the Wahoo Cloud, and in any third-party platforms the athlete has authorized.

What You’ll Do

Your primary job is to make the squad better at building quality by shaping test strategy from the start of each increment, helping engineers write tests at the right layer, and ensuring that every release goes out with honest, data-driven readiness signals. Reducing Change Failure Rate is the measure of whether this is working. You combine systematic test design with the exploratory mindset needed to find failures that only surface under real-world conditions — the kind that happen on a long ride with weak GPS and three sensors connected. The best person in this role will have been that athlete: someone who knows what it feels like when a workout doesn't sync, a sensor drops mid-ride, or a route fails to transfer before a race.

• Embedded Squad Quality: Work as a full member of the Device Experience squad — participating in planning, shaping acceptance criteria and definition of done, identifying coverage risks before implementation begins, and ensuring every meaningful change ships with evidence of validation.
• Test Strategy and Layering: Drive the right-layer approach for every feature: advocate for unit and contract/service tests first, UI and end-to-end journey tests only where they add unique value. Pair with developers to improve testability during the design phase.
• End-to-End Validation: Own the "Workout Pipeline." This includes sensor data capture (ANT+/BLE), in-ride reliability, firmware provisioning (OTA), and post-ride syncing to Wahoo Cloud and third-party platforms like Strava and Zwift.
• Real-World & Exploratory Testing: Move beyond the simulator. Perform hands-on testing in real-world conditions (movement, poor GPS, low battery, multi-sensor interference) to find edge cases that only appear on the road.
• Test Case Development: Design clear, comprehensive test cases that cover functional requirements, edge cases, and realistic athlete usage scenarios — interval workouts, long rides, multi-sensor setups, poor connectivity conditions, and post-ride sync.
• CI Integration: Identify the test cases with the highest return on automation — the checks that catch real regressions, run reliably, and give engineers a fast signal on PRs and nightly builds. Translate those into automated suite coverage and help move the team toward automated release gates for critical journeys.
• Release Readiness: Provide clear, data-driven readiness signals ahead of monthly device software releases and biweekly mobile train promotions. Document known gaps and risks explicitly so leadership has an honest view of what is and isn't validated.
• Defect Triage: Investigate and reproduce complex, intermittent issues — ANT+/BLE sensor failures, device-to-app pairing problems, sync errors — with clear reproduction steps and root-cause analysis. Work with the Hardware-in-the-Loop (HiL) team when lab infrastructure is needed to replicate conditions.

Wahoo Context

• Scope: Device Experience owns software interfaces that support athletes using Wahoo hardware — the companion app flows for onboarding and configuration, the cloud APIs that store and process workout data, and the integrations that distribute it to third-party platforms. Quality failures anywhere in this chain are visible to athletes.
• Hardware Surface: Wahoo's product line includes ELEMNT bike computers (BOLT, ROAM, ACE), KICKR smart trainers, and TRACKR heart rate monitors. Each product brings its own pairing, configuration, firmware provisioning, and data-capture requirements. Onboarding a new product category means a new test surface.
• Sensor Ecosystem: ELEMNT devices communicate with a broad matrix of third-party ANT+ and BLE sensors — power meters, heart rate monitors, cadence sensors, Di2/AXS shifters, and radar units. Connectivity quality is one of the most athlete-visible dimensions of the product.
• Third-Party Integrations: Workout data must reach Strava, TrainingPeaks, Zwift, and other platforms athletes depend on. Validating these integrations — including post-ride data delivery — is part of the Device Experience quality surface.
• HiL Team Collaboration: Hardware-in-the-Loop testing and device lab operations are owned by a dedicated HiL team. The HiL team owns and drives coverage of the highest-priority athlete journeys, and coordinates with embedded QEs to stay current on squad priorities. Your role is to be a clear, informed partner — surfacing what matters for Device Experience so that coverage stays aligned with what athletes actually do.
• Working Model: This role operates on an embedded model — you work day-to-day as a member of the Device Experience squad while reporting into the Quality Engineering function. The QE function sets quality strategy, standards, and tooling direction; the squad is where the work happens. You'll have peers in QE working across other squads and a shared community for craft development, retrospectives, and cross-squad quality initiatives.

What We’re Looking For

• 3+ years of software Quality Engineering, with meaningful time spent testing mobile apps, APIs, or hardware-adjacent software
• Experience designing test cases and test strategies, not just executing them — can look at a feature and identify what needs to be tested, at what layer, and why
• Hands-on experience writing and maintaining automated test suites (any language/framework — the skill matters more than the specific tool)
• Experience testing across more than one layer of a system — mobile app, backend API, or device — and understanding how failures at one layer surface in another
• Familiarity with bug tracking and test management tools (Jira, TestRail, or similar); writes clear, reproducible defect reports
• Comfort working directly with physical hardware devices; willingness to test against real devices, not just emulators or mocks
• Experience working within a CI/CD pipeline; understanding of where test automation fits in the build and release process
• Ability to reproduce and triage intermittent failures; patient, methodical approach to flaky or environment-sensitive issues
• Strong written communication; can document test results, coverage gaps, and release risks for both engineering and leadership audiences
• Experience testing Bluetooth (BLE) or ANT+ connectivity, or comparable wireless/IoT protocol experience, is a plus
• Active cyclist or runner; you understand how athletes train and what failure feels like from the other side of the screen
• Familiarity with Wahoo products as a user is a strong plus — knowing the product from the athlete's perspective directly improves test judgment

Success Indicators

• Change Failure Rate for Device Experience features is trending down; quality issues are prevented, not just caught Issues are found early — on PRs and in nightly runs — rather than surfacing late in the release cycle or reaching athletes
• Test coverage is layered correctly; unit and contract/service tests carry the load, with targeted end-to-end checks for the journeys that matter most
• Athletes can onboard a new Wahoo device, complete a workout, and find their data where they expect it — and regressions to that flow are caught before they reach production
• Critical journeys have defined automated checks and pass consistently on every release candidate
• The highest-value test cases are running in CI; automated coverage grows deliberately, with low flake rates and a clear signal on every PR
• Test cases reflect how athletes actually use the products — not just happy paths, but the scenarios that matter on a real ride or race day
• Defect reports are clear and reproducible; engineers can act on them without back-and-forth
• Coverage gaps and known risks are documented explicitly; leadership has an honest view of readiness before each release
• Release readiness signals arrive on time and are acted on; no surprises at train promotion time

Wahooligan Experience Specialist

As a Wahooligan Experience Specialist, you’ll play a key role in delivering an outstanding customer experience to our global community of athletes. Similar to a customer service position, this role focuses on resolving customer inquiries, providing product insights, and ensuring that every interaction reflects Wahoo’s commitment to excellence.

Are you ready to make a difference for Wahooligans worldwide? If so, we’d love to hear from you!

Key Responsibilities

• Provide exceptional support to customers via email, chat, and phone, ensuring quick and complete resolution of inquiries.
• Identify and address customer issues by determining the cause, proposing effective solutions, expediting corrections, and following up to ensure satisfaction.
• Utilize the customer service management system (e.g., Zendesk) to log, track, and manage interactions.
• Communicate with customers throughout the resolution process, providing updates on product status (e.g., received, tested, replaced, canceled).
• Assist with pre-sale inquiries by explaining product features and differences to prospective customers.
• Maintain a database of product issues for analysis and collaborate with developers to resolve technical challenges.
• Manage inventory flow for customer returns, warranties, and replacements, ensuring efficient resolutions.
• Test returned products to collect feedback and identify issues.
• Coordinate shipments of defective products to manufacturers for testing or credit.
• Oversee the in-house inventory of spare and refurbished parts.
• Contribute to team success by achieving measurable outcomes.

What We’re Looking For

• Language Skills: Foreign language proficiency is a bonus - especially German
• Experience: 1–3 years in a customer service role, preferably in a technology-focused company.
• Technical Aptitude: Strong ability to learn and follow technical processes; familiarity with Zendesk, Google Drive, and Microsoft Office is a plus.
• Customer-Centric Approach: Exceptional interpersonal skills with a friendly, patient, and professional demeanor.
• Problem-Solving Skills: Ability to handle complaints tactfully, resolve issues effectively, and prioritize tasks.
• Communication: Excellent written and verbal communication skills with practiced listening abilities.
• Detail-Oriented: Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Resilience: Thick-skinned and capable of managing challenging customer interactions.
• Ownership: Self-motivated with a bias for action and a commitment to delivering results.
• Flexibility: Willingness to work flexible hours, including evenings and weekends.
• Passion for Fitness: Enthusiasm for endurance sports, particularly cycling and running.