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Shared Services
Sales & Marketing
Technical / Product Development
Apply Now The Sufferfest Open PositionsNetSuite Administrator
Department: Shared Services
Location: Atlanta, in-office
Reports to: Manager, Cloud and Infrastructure Team
We’re looking for a NetSuite Administrator to configure and maintain our NetSuite ERP, HRIS and ATS systems in order to maximize its workflow and to help our company achieve its business goals.
Are you excited about the challenge of bending NetSuite to your will and harnessing its power and configurability to streamline our ERP workflows? Then throw your name in the ring!
- Work with finance, human resources and infrastructure teams to configure and maintain Wahoo’s NetSuite ERP, HRIS and ATS system
- Drive testing, planning, execution, and optimization
- Perform day-to-day operations, maintenance, support, and troubleshooting activities
- Develop, test, and deploy customizations, custom scripts, third-party applications and integrations.
- Implement and manage workflows, SuiteScripts, SuitePeople, Taleo, form layouts, custom fields, templates and security
- Customize and maintain saved searches, saved reports, dashboards for application and end users
- Work with end-users to understand business needs to identify best solutions
In this role, you will:
- A NetSuite Administrator Certification
- A bachelor’s degree in a relevant discipline or equivalent experience
- Three-to-five years of hands-on experience with NetSuite customizations and data migration
- Fully efficient in custom record types, fields, forms, roles and permissions, page layouts, searches and reports, and NetSuite data model
- Experience overseeing NetSuite integration, implementation and testing
- The ability to support data import process and migration
- Experience creating configurations and customizations of NetSuite to meet the business needs
- Experience providing on-going systems and technical support for the NetSuite system
- Experience with the NetSuite dashboard and can provide users with relevant reports and KPIs
- Experience in NetSuite ERP program with prior experience with NetSuite CRM and eCommerce
- A strong understanding of billing, payments, A/R, general ledger, revenue recognition, planning, audit, and reporting
- Strong problem-solving skills, and analytical thinking
- Exceptional written and verbal communication skills
We’d love to hear from you if you have:
App Growth Manager
Department: Marketing
Location: Atlanta
Reports to: Digital Marketing Director
We’re looking for a Growth Manager to lead subscriber and revenue growth for Wahoo’s Training Software app (The Sufferfest: thesufferfest.com) using all digital marketing tactics at their disposal: (Paid SEM, Social & Content Marketing, Email, Display, etc.). Preferably, we would like a candidate who has experience with marketing an app, and additionally has experience with app tracking and reporting.
Are you excited about the challenge of helping grow Wahoo’s software customer base through the implementation of comprehensive media plans and consistent testing? Then throw your name in the ring!
- Build and develop multi-channel, integrated campaigns to drive user acquisition of our software app, including but not limited to: Search, Display, Social, App/Play store, In-App Advertising, Video, etc.
- Will need to help meet subscriber goals set for the months/year, and fall within a reasonable cost per acquisition
- Audit all current tracking and determine what needs to be fixed as well as what is missing, and then ensure that appropriate parties implement your tracking changes in a timely manner (this will require good project management skills)
- Research and determine what mobile measurement partner we should be using, and supervise the implementation of all necessary tags, as well as ensure that they are tracking correctly
- Monitor and report on day-to-day performance across multiple marketing channels, highlighting specific app metrics, such as: downloads, account creations, monthly/annual subscriptions, retention rate, churn rate, daily active users, monthly active users, # of sessions per day, cost per acquisition, lifetime value, average revenue per user, ROI, etc.
- Monthly and quarterly reports will also need to be conducted and presented
- Provide recommendations on how to improve the website and app interface, as it relates to potential customers signing up for a free trial or purchasing a monthly or annual subscription. How do we improve the customer experience to that signing up is a swift and easy process?
- Develop a strong retargeting strategy, not only using data from Wahoo’s software customers, but also our product consumers (i.e. purchasers of KICKR Smart Trainer)
- Be able to determine, by media channel, whether we see higher conversion rates pointing to a landing page on the website, or pointing directly to the app
- Design, execute and analyze experiments and tests to improve campaign performance
- Compile results and analyze data to uncover learnings and ways to improve efficiency
- Uncover growth opportunities, as well as conduct research into new marketing initiatives
- Conduct competitive analysis research regularly, especially in relation to other fitness apps
- Be responsible for achieving monthly revenue growth targets within prespecified CPA limits
- Maintain a strategic calendar of testing initiatives, content changes and other digital marketing related projects
- Ensure the effective implementation and evaluation of key processes that support department and organizational goals and objectives
In this role, you will:
- A minimum of 3 years of experience managing digital marketing campaigns for B2C companies – experience advertising for an app is highly regarded
- Expert level knowledge of all relevant advertising platforms (Google, Bing, Facebook, Twitter, App/Play Store etc.) – especially any marketing tactic that drives app downloads and usage
- Strong interpersonal and communication skills with the ability to communicate and influence effectively across various departments
- Proven analytical and data-driven background with ability to interpret large datasets for actionable results, particularly as it relates to app metrics
- Certification in Google Analytics would be ideal, but more so we want to ensure you have a strong background in understanding mobile app tracking and can make recommendations on how we should track across channels and how we can then tie all of the reporting together for one cohesive view into the app’s performance
- Strong time management skills and ability to multi-task with little hand holding; Wahoo employees must have an entrepreneurial spirit
- Advanced knowledge of PPC principles following Google best practices. Strong knowledge on Display and Paid Social best practices also a must
- Experience managing and driving improvements to landing pages & email open rates with multi-variant testing tools and ability to work with appropriate parties to ensure the app is included in other initiative that you may not directly manage (i.e. Social Content Calendar and our Emails)
- Works well in high-pressure situations, thriving in a fast-paced environment
- Ability to work outside of the realms of a 9-5 schedule in order to accommodate for calls with our global team
- Effective problem-solving skills, specifically the ability to assess situations, evaluate options, and collaborate on decisions
- Proficient in Microsoft Office skills
- Advanced knowledge of digital marketing and platforms
We’d love to hear from you if you have:
UK Sales Manager
Department: Sales
Location: UK with easy access to London, both in-field and office-based
Reports to: EU Sales Manager
This position will be Wahoo’s Sales Manager for the UK, with a primary focus on actively supporting our premium network of Wahoo dealers.
The Wahoo portfolio is exciting, innovative, strong and set to grow in 2021. As a fast-growing premium brand our account ethos is “Quality over Quantity” and we strive to ensure that our dealers get the best support and brand experience the industry can offer.
A natural communicator with a passion for people, the ideal candidate will be able to apply strong account/relationship management skills, build brand awareness, grow revenues towards achieving company goals and work collaboratively with our London office team and Territory Brand Managers. Occasional international travel may be required to European trade shows and our headquarters based in Atlanta, USA.
The UK Sales Manager will report directly to Wahoo’s EU Sales Manager located in the UK.
- Plan, manage and execute Wahoo’s UK sales initiatives closely aligned with our company goals to reach and surpass our targets for revenue & profitability.
- Be largely focused on existing account management but with a controlled and selective approach to new account expansion, this is a multi-faceted hands-on sales role requiring both regular in-person sales meetings, internal strategic planning sessions with store managers/buyers and the organisation and execution of Wahoo supported initiatives and activities at store-level.
- Maximize Wahoo profitability. With increased focus on profit as Wahoo grows, you need to closely analyse and adjust where necessary delivered margin at a SKU level and work to ensure margin structure for new products delivers best possible return.
- Build strong relationships with all IBD’s at the store owner, manager and shop employee level.
- Co-ordinate and fine-tune Wahoo’s dealer training programs with the two UK Territory Brand Managers.
- Support the finance team in Atlanta ensuring accounts are current and effecting payment for overdue invoices when necessary.
- Work closely with the UK Marketing Manager to plan and implement a Retail Marketing strategy for all UK Dealers, demonstrating strong activations across; Events, Digital Marketing and Point of Sale.
- Plan and implement successful product launches with the UK Marketing Manager and two Territory Brand Managers
In this role, you will:
- 5+ years’ experience in sales and key account management, ideally within the UK cycle/tech fitness industry.
- An entrepreneurial mindset with a ‘can do’ attitude and desire to roll up the sleeves when necessary to get the job done.
- A genuinely organised self-starter who can operate effectively on their own and as part of a team.
- A strong interest in, and knowledge of the cycling & fitness arena. The ideal candidate is an avid cyclist and will have the desire and ability to regularly participate in group rides with dealers.
- Knowledge and interest in consumer electronics. Ideal candidate is comfortable conversing on key topics such as smartphone technology, Apps, Bluetooth, ANT+ and Wi-Fi wireless standards.
- Excellent verbal and written communication skills
- A passion for people and enjoy travel (up to 70% of the time) throughout the UK
We’d love to hear from you if you have:
Algorithm Developer
Department: Engineering - Data Science Team
Location: open, preferably Atlanta GA or the Netherlands
Reports to: Lead Scientist
We’re looking for an Algorithm Developer to develop innovative algorithms working with data ranging from low level sensor data up to high level athletic data.
Are you excited about the challenge of developing the algorithmic magic at the core of Wahoo’s next generation products? Then throw your name in the ring!
- Collect, visualize and analyse data from a wide variety of sources, including IMU, GNSS, barometer, PPG and electromechanical brakes and actuators
- Process data in time and frequency domain using state of the art digital signal processing techniques
- Develop physiological and biomechanical models and perform numerical simulations
- Develop algorithms to be implemented in production firmware and software
- Work closely with product management and engineering providing technical input towards new and improved solutions
In this role, you will:
- MSc or Phd in Biomedical Engineering, Biomechatronics, Mathematics, Physics, or similar
- Experience with applied research
- Expert knowledge of data analysis and statistics including machine learning
- Expert knowledge of digital signal processing, including digital filtering and sensor fusion
- Expert knowledge of mathematical modeling and numerical simulations
- Expert knowledge of Python and/or Matlab
- Experience with C / C++
- Desire to develop well architected and tested software solutions
- Ability to communicate effectively in a worldwide environment
- Ability to travel internationally as required, typically once or twice per year
- Can do / will learn attitude
- Well developed sense of ownership
- Passion for sport
We’d love to hear from you if you have:
- Experience working with IMU, GNSS and/or PPG data
- Experience working with electromechanical brakes and/or actuators
- Experience with system identification and control systems design
- Experience with object oriented programming principles
Other desirable experience and skills include:
Community Manager
Department: Engineering
Location: Atlanta US or Brisbane AU, In-office
Reports to: Head of Delivery
We’re looking for a Community Manager to join our product team and help us validate user experience, it’s all about the Wahooligan. This role will work with end users and a variety of internal teams to represent the voice of the customer by analyzing and reporting customer feedback and troubleshoot issues to keep the user engagement flowing.
Are you excited about helping people become better athletes, rallying with a team towards a common goal, and enjoy thinking diffrnt when it comes to product development? Then throw your name in the ring!
- Provide end-to-end program management for all consumer beta testing and other internal and external research efforts. Includes tracking, documenting and following up with each Beta user using defined processes
- Work directly with supply chain management to ensure test devices are ordered and shipped to and activated properly by their intended end users
- Prepare weekly summary reports displaying trends and progress against project goals and overall program success
- Work with engineering and product management teams to assist in definition requirements, specifications, related use cases and acceptance criteria
- Manage multiple projects across multiple geographical locations and time zones
In this role, you will:
- Bachelor's in Business, Marketing or Computer Science or equivalent in work experience 2+ years experience coordinating beta test projects as part of a product/tech company
- Passion for sports and fitness technology
- Customer support and testing experience with exceptional trouble-shooting skills
- Analytical and strategic skills to manage an entire testing and research program effort - from communication approach to research design and feedback/results summarization
- Exceptional project management, organizational and presentation skills
- Jira/Confluence, Centercode and discourse experience a plus
We’d love to hear from you if you have:
Firmware Engineer
Department: Indoor Cycling
Location: Atlanta Metro Area
Reports to: Indoor Cycling Dev Lead
We’re looking for a firmware engineer to develop embedded code for our line of indoor cycling products including the kickr, climb, headwind, bike, and future designs.
Are you excited about the challenge of developing for next generation fitness products? Then throw your name in the ring!
- Support a cross-functional team (R&D, Engineering, and Software) to develop the firmware for cutting-edge consumer electronics hardware designs and bring them to market
- Support product requirements, definition, design, optimization, validation and release processes
- Self-manage and track development activities
- Draft diagnostic requirements for design verification and mass-production testing
In this role, you will:
- BSCE or equivalent experience in software/computer science.
- Proficiency with electronics measuring equipment such as Multimeters, Oscilloscopes, Logic Analyzers.
- Extensive embedded C experience.
- Experience with small micro buses; serial, i2c, spi.
- Experience with Bluetooth Low Energy is a plus
- Experience with microcontrollers; Nordic / TI micro a plus.
- Knowledge of basic electronics theory/concepts. Can read a schematic.
- Familiar with Git for source control.
- Familiar with the basics of iOS and/or Android development a plus.
- Experience working in an Agile development environment
- Experience with closed-loop control and feedback systems for AC and BLDC motors (sensored and sensorless) a plus
We’d love to hear from you if you have:
Software Engineer in Test
Department: Engineering
Location: Atlanta US or Brisbane AU, In-office
Reports to: Head of Delivery
We're looking for a Software Engineer in Test to join our software team and help us take product quality to the next level. As a Software Engineer in Test, you won't just be responsible for testing and deploying. You'll be involved in design reviews and product decisions. Everyone on the product team is responsible for quality, but you'll lead the way.
Are you excited about breaking stuff, rallying with a team towards a common goal, and enjoy thinking diffrnt when it comes to product testing? Then throw your name in the ring!
- Work as part of an agile development team to develop, test and deliver high quality software and firmware in 2-week sprints
- Test Software on Hardware products over bluetooth and ANT+
- Build automated test suites to minimize testing efforts and maximize test coverage
- Collaborate with developers, manual tester and product owners to identify bottlenecks and reduce manual test execution time
- Create test scenarios and test scripts to validate business and quality requirements
- Execute test plans as part of sprint and product release deliverable cycles
- Ensure compatibility with existing products through integration analysis and testing
- Work with external vendors as we continuously integrate 3rd-party products
- Assist the team in managing risk by identifying blind spots and appropriate mitigations
- participate in design reviews and be part of larger teams as needed on different projects.
In this role, you will:
- Bachelor's in Computer Science or equivalent in work experience
- Proficient in Java, Python or equivalent language (Javascript, Ruby, C#)
- 2+ years of commercial software testing experience
- Experience using automation tools and frameworks like Appium, Selenium and Maven
- Experience documenting test cases using BDD and Cucumber
- Familiarity with CI/CD and device farm solution setups
- Experience testing in an Agile/DevOps environment
- Passionate for sport fitness, technology, quality and software testing
- Working with Jira, TestRail, Zephyr, X-ray or equivalent work tracking toolset
- Bluetooth Smart (Low Energy), ANT+ experience a plus
- Testing with hardware experience a plus
We’d love to hear from you if you have:
Test Engineer
Department: Engineering
Location: Atlanta US or Brisbane AU, In-office
Reports to: Head of Delivery
We’re looking for a Test Engineer to join our software team and help us take product quality to the next level. As a Test Engineer, you won’t just be responsible for testing and deploying. You’ll be involved in design reviews and product decisions. Everyone on the product team is responsible for quality, but you’ll lead the way.
Are you excited about breaking stuff, rallying with a team towards a common goal, and enjoy thinking diffrnt when it comes to product testing? Then throw your name in the ring!
- Work as part of an agile development team to develop, test and deliver high quality software and firmware in 2-week sprints
- Create test scenarios and test scripts to validate business and quality requirements
- Execute test plans as part of sprint and product release deliverable cycles
- Ensure compatibility with existing products through integration analysis and testing
- Work with external vendors as we continuously integrate 3rd-party products
- Assist the team in managing risk by identifying blind spots and appropriate mitigations
In this role, you will:
- Bachelor's in Computer Science or equivalent in work experience
- 2+ years of commercial software testing experience
- Passionate for sport fitness, technology and software testing
- Experience documenting test cases using BDD and Cucumber
- Working with Jira, TestRail, Zephyr, X-ray or equivalent work tracking toolset
- Experience testing in an Agile/DevOps environment
- Bluetooth Smart (Low Energy), ANT+ experience a plus
- Testing with hardware experience a plus
We’d love to hear from you if you have:
