Wahoo Fitness has a global network of four warehouses to support our customers! Currently we ship to over 97 countries with our website handling shipping and forms of payment for all of these. Our website is safe and secure with several payment method options.

Where We Ship

Here is a list of all the countries to which we currently ship. Shipment of Wahoo Smart Trainers and Smart Trainer Accessories is limited to the countries in bold. Shipment of the Wahoo KICKR BIKE is limited to countries in bold and italics.

  • Argentina
  • Australia
  • Austria
  • Belgium
  • Bermuda
  • Brazil
  • Canada
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Ecuador
  • Finland
  • France
  • Germany
  • Hong Kong Special Administrative Region of China
  • Hungary
  • India
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kuwait
  • Luxembourg
  • Mexico
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Puerto Rico
  • Republic of Korea
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Taiwan
  • United Arab Emirates
  • United Kingdom of Great Britain and Northern Ireland
  • United States of America*
  • Venezuela

* PO Box and APO/FPO limitations apply. See below.

Below are the standard shipping rates offered. Offers only valid for online purchases placed at wahoofitness.com.

UNITED STATES

  • FREE economy shipping (5-7 business days) available on orders under $20
  • FREE UPS Ground shipping (3-5 business days) available on orders over $20, excluding KICKR BIKE
  • FREE UPS 2 Day shipping available on orders over $200, excluding Wahoo Smart Trainers and Trainer Accessories.
  • UPS Next Day available on all orders for a fee.
  • KICKR BIKE ships by UPS Ground for $75, but cannot ship outside of the contiguous United States.

NOTE: Due to shipping regulations, products with a lithium ion battery cannot ship via UPS Ground to Alaska, Hawaii, or Puerto Rico. Please note that your selected shipping method may be changed to meet these restrictions and the delivery time may be impacted.

CANADA

All product prices and shipping rates are listed in USD. Conversion rates may apply. Duties and taxes are paid at time of purchase. Standard shipping (5-7 business days) for products is as follows:

  • KICKR Smart Trainers: $50 USD
  • KICKR Trainer Accessories (CLIMB, HEADWIND, Desk, and Mat): $20 USD
  • All other products: $15 USD

Customs may cause delays for all shipment methods.

UNITED KINGDOM

FREE economy shipping (2-3 business days) on orders over €54.99. Express shipping available on all products for a fee.

EUROPEAN UNION

FREE economy shipping (2-4 business days) on orders over €54.99. Applies to shipments to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxemburg, The Netherlands, Spain, Sweden, Poland, and Portugal. Express shipping available on all products for a fee.

AUSTRALIA

FREE economy shipping on all orders over A$99. Orders under A$99 are A$9.99 to ship.

NEW ZEALAND

A$9.99 shipping on all products, except Wahoo Fitness Smart Trainers, KICKR CLIMB, KICKR HEADWIND, and KICKR Desk.

JAPAN

FREE economy shipping (3-5 business days) on orders over ¥12,000. Orders under ¥12,000 will be charged ¥4,000 for shipping.

Shipping Information

NORTH AMERICA

All in-stock items will ship within 1-2 business days, regardless of shipping method chosen. If an item(s) is back-ordered and you wish to get information on the rest of the order please contact support. To protect our customers from credit card fraud, all orders are subject to manual review that may delay shipment.

PLEASE NOTE:

  • Our shipping carrier delivers Monday-Friday, excluding holidays.
  • Signature is required for delivery on all Wahoo Smart Trainer and KICKR BIKE shipments.
  • KICKR BIKE only ships to the contiguous United States.
  • We do not ship on weekends and the following major U.S. holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
  • All orders placed to PO Boxes or APO/FPO's will be delivered using USPS.
  • Wahoo Smart Trainers and Smart Trainer Accessories cannot be shipped to PO Boxes or APO/FPO addresses.
  • Canadian customers pay duties and taxes at time of purchase.

INTERNATIONAL

All products purchased from WahooFitness.com will be shipped from one of our global warehouses. We stock product in the United States, Netherlands, Australia, and Taiwan. All in-stock items will ship within 1-2 business days from one of our global warehouses, regardless of shipping method chosen. If an item(s) is back-ordered and you wish to get information on the rest of the order please contact our support team.

Products and apps are tailored for the local market of shipment. Product quick start guides and all Wahoo apps are localized into 7 languages - Japanese, Simplified Chinese, Portuguese, French, Spanish, Italian and German. Wahoo Smart Trainers and Smart Trainer Accessories ship with a electrical supply cord for the local market of shipment.

PLEASE NOTE:

  • Our shipping carrier ships and delivers Monday-Friday, excluding holidays.
  • We do not ship on weekends.
  • For orders returned due to incorrect, missing address information, or any issues related to customs or importing, shipping fees are non-refundable.
  • Shipments to countries outside of the United States and not in the European Union, Great Britain, Australia, or Japan may take 2-4 weeks to arrive.
  • We can not ship orders to Australia or New Zealand P.O. Boxes or PostalPods.

Order Information

PAYMENT

We accept a variety of payment methods that are safe and secure. For pre-orders and backorders on our websites, payment is taken at the time the order is placed.

FINANCING

In the United States, we offer a financing solution through Affirm. For more information on this payment option, please visit our financing page.

ORDER TRACKING

To track your order, please visit your account and login or look up your order by using the tracking number in the shipping confirmation email you received. If you do not have an account, please contact customer support for tracking information.

TAXES & DUTIES

UNITED STATES

In accordance with state and local law, orders within Arizona, California, Colorado, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin are charged sales tax based on the county of shipment.

UNITED KINGDOM, EUROPEAN UNION, AUSTRALIA

All taxes and duties are paid at the time of purchase. Taxes are included in the price of the product, but are broken out and displayed separately under the VAT line item during the checkout and payment process. Shipping fees displayed at checkout include VAT.

NEW ZEALAND

Taxes and duties are not included at the time of purchase. Please note that you may receive a separate bill for taxes, duties, and any other import fees prior to delivery.

JAPAN

Orders shipping to Japan do not include the consumption tax of the destination country. Please note that separate import fees and taxes may apply.


REST OF WORLD

Taxes and duties are not included at the time of purchase. Please note that separate duties, taxes and other import fees may apply.

Support & Customer Service

We have a team of people to answer your questions via our support website, and typically respond within 24 hours. If you have any additional questions about shipping and delivery, please do not hesitate to contact them! All of our product instructions are also available online.

Wahoo Fitness In Stores

For a list of stores that carry our products, please visit our Store Locator.

Wahoo Fitness International Distributors

If you are unable to purchase products from our website, please contact one of our international distributors.