Work at Wahoo

Sr. Brand Manager

We’re looking for a Sr. Brand Manager to lead our brand efforts to accelerate our mission to become the brand of choice for endurance athletes. Working closely with partners across the organization and external creative agencies, you will help drive brand awareness, consideration and customer acquisition. You will be responsible for developing and bringing seasonal storytelling to life across athletes, events and social channels.

We are looking for a high potential individual who is results-oriented and highly collaborative. The ideal candidate has a passion for developing consumer-centric strategies and commercial experiences across both digital and physical channels. You will have a background in brand marketing and are an innovative problem solver. You are data driven and consumer obsessed, and able to seamlessly move between forward thinking and tactical implementation.

Are you excited about the challenge of engaging Wahooligans, activating brand advocates,advancing brand reputation, increasing preference, and ultimately driving revenue? Then throw your name in the ring!

In this role, you will:

• Oversee a team of high performing marketing talent across: teams & athletes, content & social, events and channel marketing, supporting them to success and building best in class strategies within these core brand areas
• Build short and long-term brand strategies to grow Wahoo’s consumer base, aligned to business goals
• Build best-in class practices, frameworks and playbooks to up-level our marketing team and organization
• Be responsible for driving a high ROI brand plan and building models for measurement and reporting on key KPIs
• Partner with wider commercial teams, GTM and product marketing to build effective brand plans within owned channels, that hit key brand and revenue objectives
• Be responsible for seasonal brand campaigns, from brief to execution and maturity, and report out against key success metrics
• Work collaboratively with external agencies where needed to deliver key campaigns to support growth goals
• Manage activations budgets to deliver against key KPIs
• Manage the yearly & monthly marketing calendar, by collectively partnering with key members of the marketing team to ensure an aligned vision and strategy
• Be a brand custodian and implement effective strategies and processes to ensure high brand consistency both internally and externally
• Develop a best in class brand marketing team and encourage problem-solving, strategic thinking, customer-orientation and KPI accountability amongst the team

We’d love to hear from you if you have:

• Bachelor’s degree in business or marketing
• Entrepreneurial spirit; Strong desire to work in a high growth culture
• Proven ability to flex from big picture strategic thinking to “in the weeds” executional detail
• 8+ years of experience working within marketing at large consumer brands across various time zones, preferably across health, wellness, sports, and/or tech categories.
• Demonstrated experience managing a team
• Personal passion for consumer electronics and fitness technologies
• Must have strong organizational skills, creative and consumer obsessed
• Experience managing external agencies
• A deep attention to detail and dedication to accuracy and precision with excellent written and verbal communication skills.
• Proven ability to collaborate and manage multiple projects while meeting tight deadlines required.

Vice President of Hardware Engineering

We are looking for an experienced and visionary VP of Hardware Engineering to oversee and lead our hardware engineering team. In this critical leadership role, you will guide the strategy, development, and execution of our hardware engineering roadmap, ensuring the successful launch of high-quality products that meet our athletes needs. You will work closely with cross-functional teams to drive product innovation, operational excellence, and growth while maintaining a focus on efficiency, scalability, and technical leadership.

In this role, your key responsibilities will be:

• Leadership & Strategy:
  • Lead and mentor a diverse team of hardware engineers, fostering a culture of innovation, collaboration, and continuous improvement.
  • Develop and implement the long-term hardware strategy that aligns with company goals and objectives, including product development, technology roadmaps, and resource allocation.
• Product Development:
  • Oversee the end-to-end hardware development lifecycle, from concept to production, ensuring products are designed to meet customer requirements, timelines, and budgets.
  • Oversee the industrial design team and work with product management to define product specifications, technical requirements, and design constraints.
  • Manage hardware architecture, including circuit board design, firmware, and system integration.
  • Collaborate with cross-functional teams to ensure seamless integration of hardware and software.
• Innovation & Technical Excellence:
  • Stay abreast of industry trends, emerging technologies, and competitive landscape to drive hardware innovation and maintain a competitive edge.
  • Lead the evaluation and adoption of new technologies, methodologies, and tools that enhance product development and engineering efficiency.
  • Foster a culture of innovation and encourage the team to push the boundaries of what is possible.
• Operational Excellence:
  • Establish and monitor key performance indicators (KPIs) to track progress against goals, ensuring that the hardware engineering team is delivering high-quality products on time and within budget.
  • Identify risks and mitigate challenges related to design, manufacturing, or quality to ensure smooth product delivery.
  • Ensure rigorous testing, validation, and quality assurance processes are followed, leading to reliable, robust, and manufacturable products.
• Collaboration & Cross-Functional Leadership:
  • Partner with executives and other senior leaders in engineering, operations, marketing, and sales to align hardware development with business needs.
  • Provide leadership in cross-functional project teams, ensuring that hardware development supports product launches and business priorities.
  • Engage with customers, suppliers, and external partners to enhance product offerings, resolve technical challenges, and drive product success.
• Team Building & Development:
  • Build, grow, and retain a world-class hardware engineering team, including recruitment, mentoring, and career development for engineers at all levels.
  • Promote a positive and inclusive work environment that encourages innovation, ownership, and accountability.

Qualifications:

• Bachelors in Mechanical, Electro Mechanical or Electrical Engineering; MBA or other advanced degree is a plus.
• 15+ years of experience in hardware engineering (combination of electrical and mechanical design and manufacturing of consumer products) with at least 7 years in a leadership role managing large teams.
• Proven track record of developing, launching, and scaling complex hardware products, preferably in consumer hardware and electronics.
• Strong experience in hardware product development, including hardware design, prototyping, testing, and manufacturing.
• Solid understanding of hardware design for manufacturability (DFM), reliability, and cost optimization.
• Experience with hardware/software integration and cross-functional collaboration.

Skills & Competencies:

• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Strong problem-solving, analytical, and strategic thinking abilities.
• Proven ability to drive innovation and manage change within fast-paced, dynamic environments.
• Experience in managing budgets, timelines, and resources effectively to meet product development goals.
• Deep understanding of product lifecycle management and the ability to execute complex, high-stakes projects.
• Ability to balance strategic thinking with tactical execution.

Wahooligan Experience Manager

We’re looking for a Wahooligan Experience Manager to lead our U.S. team. Having a deep understanding of our customers, also called Wahooligans, the Wahooligan Experience Manager is laser focused on leading our agents in delivering the best possible experience for the athletes around the world who use our products. Are you excited about the challenge of helping Wahoo provide a top tier customer experience to Wahooligans across the globe? Then throw your name in the ring!

In this role, you will:

• Manage day to day performance of US Supervisor and team
• Develop ongoing strategy for performance improvement within the department
• Align with other departmental leadership within Wahoo as needed
• Assist in training and coaching as needed
• Oversee departmental activities and incentives as needed
• Work with 3rd party vendors to ensure proper support and escalate tickets as needed
• Align with external partners to streamline workflows and collaboration

Ideal Experience:

• Successful track record managing a customer service center
• Expertise with Zendesk or similar customer service system, preferably as administrator
• Extremely detail oriented with a strong ability to prioritize and multitask
• Experience working in a fast-paced entrepreneurial work environment
• Manage Customer Service supervisors and agents to achieve KPIs and SLAs
• Ability to recruit, interview, and provide offer letters to prospective new hires
• Demonstrate strong leadership skills and foster learning / growth of team members
• Manage Career Path/Promotion program for direct reports
• Serve as an interdepartmental liaison to coordinate with departments outside of CS
• Ability to perform as Wahooligan Experience Supervisors when required

We’d love to hear from you if you have:

• A minimum of 1-3 years demonstrated experience performing a customer service role
• Prior experience working in a customer service role, preferably for a technology company dealing with connective devices
• A demonstrated ability to learn, understand, and follow established procedures based on technology
• A strong technological literacy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
• Exceptional customer service skills; pleasant, patient, and friendly attitude; plays well with others
• An ability to handle all customers patiently and with kindness
• Excellent written and verbal communication skills plus practiced listening skills
• A detail orientation with strong organizational ability to handle multiple events simultaneously
• A strong ability to problem solve and prioritize
• A “thick skin” and are able to handle complaints and unpleasant customers
• A strong bias for action and demonstrated desire for ownership